Free shipping over 45.99! Shipping day may delay to 15-60 days due to COVID-19

FAQ

Support 

  • How do I contact customer service?

we're available 24/7. You can also chat or email petsx0725@gmail.com, and we'll get right back to you with a response.

  • What are your customer service hours?

We're available all day every day, 24/7, 365 days a year.

  • How do I place my order?

    To place an order:

    1. Finish adding items to your shopping cart
    2. You may choose to process through our website checkout or through PayPal.
    3. If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
    4. If you wish to continue through PayPal, please click on the PayPal button
    5. You will be transferred to our Customer Information page. You will be prompted to enter:  Email address/ Name/Address
    6. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
    7. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
    8. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
    9. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
    10. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at petsx0725@gmail.com

    Payments

    We only accept Paypal right now. And we do not accept cash, cheques or gift vouchers as payment online.

    By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in US dollars. If your card pays with alternative currency your card provider or bank will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which you will be liable to pay.

    Any order placed using PayPal will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account.

    Returns

    • What is your return policy?

    Our policy is simple: if you are not 100% unconditionally satisfied with your pet supplies, you can contact us for the return process.

    • What do I do if I need to return something?

    Please email us at  petsx0725@gmail.com, and we'll provide you with instructions for returning your items. Easy as that!

    Shipping

    • Do you ship internationally? 

    Yes, we are shipping to most countries worldwide.

    • How much is the shipping? 

    The order for free shipping must be over $45.99, otherwise it will cost $5.99 for the shipping fee.

    • How do I track my orders?
    Our store will notify via email with the tracking number after shipment.
    • How long does it take to get my products?

    Unusually, we will ship within 1-3 business day after you place the order , and it usually takes 15-60 days to get your product due to the epidemic.

    Please note:

    The shipping day will delay within 15-60 days due to the COVID-19. Hope all of us be safe.

    • USA Orders: It takes 15 to 60 business days to deliver depends on the product as we have a few warehouses stocking for different products. Some items might be shipped with our factory and that will take longer to deliver.
    • Canadian Orders: It takes 15 to 60 business days to deliver.
    • UK Orders: It takes 10 to 65 business days to deliver.
    • Europe orders: Estimated delivery time is 25-70 days
    • Rest of the world: Estimated delivery time is  25-70 days
    Query logistics tracking information link:https://www.17track.net/en
    Contact email:petsx0725@gmail.com